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EPAM + Salesforce

Becoming truly AI-native starts with the right foundation: our Salesforce consulting activates trusted data, transforms real workflows and accelerates measurable value at speed. We do this by drawing on the full breadth of the Salesforce platform — from Agentforce and Data 360 to Headless architecture and groundbreaking innovations like Claudeforce.

As a Salesforce partner with over 20 years of ecosystem experience, we hold membership on multiple partner and technical advisory boards, helping shape the future of Salesforce products.

Whatever industry you operate in, you benefit from expertise that runs deep across every sector we serve — a strength further recognized through our membership in the Salesforce Certified Life Sciences Partner Network & Migration Alliance.

Global, cross-functional teams pair Salesforce implementation best practices with EPAM's engineering depth to find the optimal mix of products and features for your holistic, connected experience transformation.

READINESS ASSESSMENT

  • Unlock Agentforce & MCP-Agents at Scale

EPAM + SALESFORCE AT A GLANCE

20+

Years of Experience Leading Salesforce-Driven Industry Transformations

6+

Acquisitions
Cloudworks, Emakina, PolSource, Ricston, ForeFront, First Derivative 

8,400+

Salesforce Certifications

1,000+

Agentforce & Data 360 Certifications


4.9

Out of 5 Customer Satisfaction Rating

500+

Global Brands Partnered with EPAM to Drive Innovation, Success & Competitiveness with Salesforce

Our Salesforce Offerings

01

Agentic Readiness Assessment

Analyze your technical and process landscapes to identify and validate use cases suitable for Agentic Salesforce implementations, ensuring optimal fit and value for business needs. View the Offering> New Agentic Readiness Assessment page

02

Agentic Acceleration Framework

Turn Readiness Assessment findings into a concrete map of compliant-by-design agents in Salesforce. Build an ROI-proven business case, iterate and prove outcomes before going live to create compounding business value.

03

OnboardIQ — Intelligent Customer Onboarding

OnboardIQ by EPAM transforms client onboarding for financial services using Agentforce, Salesforce Headless 360 and Document AI — delivering a single portal, automated contract extraction and real-time status for every team.

04

Field Intelligence On-The-Go

A hands-free, conversational interface powered by Claude AI. Voice input logs inspections, flags incidents and updates Salesforce, ERP and warehouse systems with cross-location insights and real-time manager visibility.

05

Sales Edge AI

Configurable AI platform for sales teams — summarizes accounts, deals and cases, recommends Next Best Actions via a "Gold Standard" framework, extracts data from contracts and emails, and flags upsell and cross-sell opportunities.

06

Clinical Trials in Agentforce Life Sciences

This accelerator manages clinical trials end-to-end — setup, screening, consent and retention scoring. Built on Agentforce Life Sciences, it works autonomously: checking eligibility, re-engaging at-risk participants, detecting adverse events early.

07

Intelligent Parts Catalog

An agentic capability within Agentforce that helps automotive dealers instantly find the correct part using plain-language search — matching against Agentforce Revenue Management (ARM)'s single catalog. This tool's compatibility rules and pricing replace manual, error-prone lookups.

08

Hyper-Personalization Marketing Accelerator

EPAM’s Salesforce Marketing Cloud Personalization Accelerator can help you send hyper-personalized, dynamic customer emails at scale – automatically – maximizing your Salesforce investment.

09

AI-Driven Patient
Experience

Streamline patient support workflows in life sciences and healthcare organizations with our cutting-edge solution, built on Salesforce Life Sciences Cloud and powered by AI innovation.

10

Salesforce Managed Services

We offer a range of Salesforce Managed Services to elevate and optimize your Salesforce ecosystem, including support and maintenance, application development and maintenance and staff augmentation. 

01

Agentic Readiness Assessment

Analyze your technical and process landscapes to identify and validate use cases suitable for Agentic Salesforce implementations, ensuring optimal fit and value for business needs. View the Offering> New Agentic Readiness Assessment page

02

Agentic Acceleration Framework

Turn Readiness Assessment findings into a concrete map of compliant-by-design agents in Salesforce. Build an ROI-proven business case, iterate and prove outcomes before going live to create compounding business value.

03

OnboardIQ — Intelligent Customer Onboarding

OnboardIQ by EPAM transforms client onboarding for financial services using Agentforce, Salesforce Headless 360 and Document AI — delivering a single portal, automated contract extraction and real-time status for every team.

04

Field Intelligence On-The-Go

A hands-free, conversational interface powered by Claude AI. Voice input logs inspections, flags incidents and updates Salesforce, ERP and warehouse systems with cross-location insights and real-time manager visibility.

05

Sales Edge AI

Configurable AI platform for sales teams — summarizes accounts, deals and cases, recommends Next Best Actions via a "Gold Standard" framework, extracts data from contracts and emails, and flags upsell and cross-sell opportunities.

06

Clinical Trials in Agentforce Life Sciences

This accelerator manages clinical trials end-to-end — setup, screening, consent and retention scoring. Built on Agentforce Life Sciences, it works autonomously: checking eligibility, re-engaging at-risk participants, detecting adverse events early.

07

Intelligent Parts Catalog

An agentic capability within Agentforce that helps automotive dealers instantly find the correct part using plain-language search — matching against Agentforce Revenue Management (ARM)'s single catalog. This tool's compatibility rules and pricing replace manual, error-prone lookups.

08

Hyper-Personalization Marketing Accelerator

EPAM’s Salesforce Marketing Cloud Personalization Accelerator can help you send hyper-personalized, dynamic customer emails at scale – automatically – maximizing your Salesforce investment.

09

AI-Driven Patient
Experience

Streamline patient support workflows in life sciences and healthcare organizations with our cutting-edge solution, built on Salesforce Life Sciences Cloud and powered by AI innovation.

10

Salesforce Managed Services

We offer a range of Salesforce Managed Services to elevate and optimize your Salesforce ecosystem, including support and maintenance, application development and maintenance and staff augmentation. 

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Industry-Tailored Innovations

Healthcare & Life Sciences

Financial Services & Insurance

Retail & Consumer Goods

Media & Entertainment

Hi-Tech

Manufacturing & Automotive

Energy & Oil & Gas

Extended Capabilities


Tableau

By combining Tableau’s robust tools with our engineering excellence, we empower organisations to effectively analyze and present data, enabling-data-driven insights and decision-making.

MuleSoft

We are the MuleSoft experts, combining legacy Ricston teammates with connectivity and API-led delivery.

Informatica

Informatica partner with 9+ years of experience, 49 certified specialists and 150+ MDM experts. We help clients turn scattered data into trusted, actionable insight — using AI-powered automation, proven accelerators and governance built for GDPR, CCPA, and beyond.

Learn about EPAM’s Salesforce Capabilities

  • CASE STUDY

Transforming Customer Experiences: Service Transformation for UK’s Largest Integrated Retail & Flexible Payments Provider

EPAM worked with The Very Group to implement Salesforce CRM and Service cloud using agile frameworks and coaching.

  • CASE STUDY

Reimaging the Direct-to-Consumer Model for Amerilife

EPAM worked with AmeriLife’s team to seamlessly orchestrate its tech ecosystem, which was anchored by Salesforce Sales Cloud.

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Salesforce multi-cloud product expertise

Our team of 3,200+ Salesforce-certified professionals has expertise in B2C commerce, Einstein, Experience Cloud, Marketing Cloud, and includes expert status in Service Cloud and Managed Services.

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Service & Field Service
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Sales & Revenue
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Marketing
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Commerce
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Einstein, Tableau & Analytics
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Platform & Integration
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Industries
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Data & AI

Salesforce Awards & Recognition

 

Ready to create unified customer experiences and grow your business success with Salesforce? Get in touch.

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