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Lead UX Researcher Zurich, Switzerland

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Lead UX Researcher Description

Job #: 60259
EPAM is committed to providing our global team of 36,700+ EPAMers with inspiring careers from day one. EPAMers lead with passion and honesty and think creatively. Our people are the source of our success and we value collaboration, try to always understand our customers’ business, and strive for the highest standards of excellence. In today’s new market conditions, we continue to support operations for hundreds of clients around the world remotely, with the vast majority of our teams working from home. No matter where you are located, you’ll join a dedicated, diverse community that will help you discover your fullest potential.

DESCRIPTION


We are looking for a UX Research Lead to deliver the best possible experiences for our clients. They will design protocols and perform research to document user behaviours and preferences for digital products. Driving all product research activities, their thorough analysis and insightful reporting will inform exceptional user experience design and development.

To be successful, they must effectively conduct usability tests and communicate and convince teams and clients using data and research findings in a clear and organized fashion.

Responsibilities

  • Meet clients to gather requirements to detail participant criteria, methods, and process
  • Advise stakeholders on how best to adapt their prototype to suit usability tests
  • Develop a well-crafted research plan, write usability research screeners and discussion guides, and lead and schedule recruitment effort
  • Lead all user testing activities, including usage of latest testing tools and equipment for in-person and remote sessions
  • Capture critical data and translate user insights into actionable recommendations including summary reports for development teams and clients
  • Craft personas and journey maps to communicate insights across the design and development teams
  • Advise project teams on UI changes, using both research findings and HCI best practice guidelines

Requirements

  • Proven experience as an UX Researcher, including demonstration of work
  • Highly organized individual - will need to coordinate across multiple channels with numerous stakeholders
  • Familiarity with UI design, Interaction design and Information Architecture
  • Experience conducting usability tests a must
  • Analytical mind with problem-solving aptitude within teams and clients
  • Excellent communication skills
  • Native speaking German is a requirement
  • BSc in Human-computer interaction (HCI), Psychology or similar, and 5+ years equivalent professional experience

We offer

  • Competitive compensation depending on experience and skills
  • Knowledge-sharing across EPAM's global Tech Communities
  • Unlimited access to LinkedIn learning solutions
  • Relocation support as per EPAM relocation policies
  • EPAM Community with regular corporate and social events
  • Career growth, performance and compensation reviews

Additional

  • Please note that any offers will be subject to appropriate background checks
  • We do not accept CVs from recruiting or staffing agencies
  • Due to the Swiss labour legislation we can only accept applicants who have a valid right to work in Switzerland

Equal Employment Opportunity

EPAM Systems, Inc. is an equal opportunity employer.  We recognize the value of diversity and inclusion in creating success for our customers, business partners, shareholders, employees and communities. We are committed to recruiting, hiring, developing and promoting employees without discrimination. As a global employer, this commitment includes complying with all laws in the countries in which we operate. Nevertheless, we believe equal employment practices should not be limited to what the law requires. Equal opportunity and inclusion are essential to motivate, empower and recognize the best in everyone.

At EPAM, employment actions are based on individual qualifications, without regard to race, color, religion, creed, gender, pregnancy status, sexual orientation, gender identity, gender expression, marital or familial status, national origin, ancestry, genetics, age, disability status, veteran status, citizenship status when otherwise legally able to work, or any other characteristic protected by law.

Pay Transparency Non-Discrimination Provision

EPAM will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Affirmative Action Obligations as a U.S. Government Federal Contractor

As a U.S. federal government contractor, EPAM is committed to meet its affirmative action obligations to make good faith efforts to expand the recruiting pool of women, minorities, individuals with disabilities, and protected veterans through outreach, targeted recruitment, training opportunities and other activities. We affirm this commitment annually in EPAM’s Affirmative Action Plans. The full text of our Affirmative Action Plan for Persons with a Disability and Protected Veterans is available for inspection in the People Operations Department during normal business hours. Email the People Operations Department to schedule an appointment.

Accessibility for Applicants with Disabilities

EPAM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you require an accommodation at any stage of the employment application process, please send an email to the People Operations Department including your name, a detailed description of your requested accommodation, and the best method to contact you. If you have already reviewed a job posting or submitted an application for a job, please include the requisition number. We will assist you and make a determination on your accommodation request on a case-by-case basis.

EEO is the Law. Applicants to and employees of EPAM Systems Inc., are protected under Federal law from discrimination.

EPAM Systems, Inc. participates in eVerify.

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